We have helped over 300,000 people with their problems. Required fields are marked *. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Enter the order number, postcode, and email, and select proceed. SUPERDRY_12345678). 1. Visit our returns portal - https://superdry.returns.international. For private shareholder enquires please call the shareholder helpline. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. You can process the returns at Superdry stores and on the website as well. Enter your full order number, including any text, in the designated box (e.g. Does Walmart Accept EBT? DoNotPay offers more than helping you get a Superdry refund. 2. Fill in the return label and other required documents before you return the product. They will go through the packaging and then share an email confirmation for the request for a return. Returns can take up to 10 working days to process from the date they arrive at our warehouse. 3 0 obj Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Your email address will not be published. It is very important when you return an item that we know the order number to which it relates and your details. Nov 3, 2022. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. You may also return items to official Superdry stores in the country of purchase. 5. Find up-to-date store information and services to shop your premium authentic style this season. 4. Every return should contain the original packaging. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Got it! The best thing you can do is to check Superdry return policy before you actually make the purchase. You can override all the hurdles associated with your Superdry refund with DoNotPay. They do not have to provide a reason. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Yes, Superdry provides free returns. SUPERDRY_12345678'. ^|G/0oquSS.lo*?Oc So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. SNAP EBT Benefits For Eligible Purchases. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. You only have to accept returns from the person who bought the item. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. IU(nk Order Number *Required Field. Visit our returns portal - https://superdry.returns.international. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Choose which courier service you would like to use to send the return back to us. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. T: 0870 889 3102 We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Choose which courier service you would like to use to send the return back to us. What are the Criteria for Superdry Return Policy? Superdry Returns Policy applies. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). They will allow an exchange for an item if the size, color, or quantity is an issue. 1. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 4 0 obj Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Print your returns label and attach it to the parcel. endobj Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Mens Womens; My Account Wishlist; My Account Wishlist. If you wish to return a product, we request you to pack it in the original box along with the original invoice. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. You can return a gift by providing a gift receipt online or in-store. You can find your closest Superdry store by clicking here. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Our registered VAT number is GB974823775. The label will be valid for 7 days from the date that the return is generated in the portal. All criteria under the Returns and Exchanges are met. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Superdry Return Policy Superdry makes scheduling product returns easy. Ends 4 Days 08:18:51. Items cannot be returned to a Superdry concession or franchise. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Further, you will be asked about which product you wish to return. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. By clicking on one of the below buttons, I subscribe to the newsletter. <> To help us improve GOV.UK, wed like to know more about your visit today. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. stream Get behind the scenes access to campaigns, collaborations, new products and sales. They have another 14 days to return the goods once they've told you . For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. ENJOY FREE SHIPPING WITH MIN. Product Specific Policies: According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Superdry follows a '30 day no questions' asked return policy online. 2. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. It will help you with easy returns and exchanges. You probably have one of these proofs to make returns. 3. 105 Superdry Locations in the United Kingdom. This means that: you may inspect and try on the goods. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Refunds will be processed to the original payment card. You can ask the customer for proof that they bought an item from you. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Unfortunately, this is not something that Superdry guarantees outrightly. Proof of purchase required. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Currently, Superdry return policy claims to avoid exchanges. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. https://www.superdry.com/terms-and-conditions. Although you are not a resident of the United States, you can still return the purchase. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. of my personal data for marketing and profiling purposes. We'll send a return slip to you. You have accepted additional cookies. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Powered by WordPress. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} 2 0 obj Code must be entered at checkout. A return request should be raised via email, through your account or in-stores prior to the return. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Expect to hear from them once they've received your request. We also use cookies set by other sites to help us deliver content from their services. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Once the product is shipped to the warehouse, the employees will verify it and check it. All returns must be accompanied by an invoice. on Gift Vouchers. 2. 1.95. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Refund will only be processed on the card used for the transaction. We are unable to make exchanges for online purchases. . For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Create New Return. I5*[ Check when you have to offer refunds and accept returns. Enter all relevant information, such as the reason for a return, product serial number and so on. Your email address will not be published. Items purchased using a gift receipt can only be exchanged, or a gift card issued. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. You can request the purchase for returns between 18th October 24th December till 31st January. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. SUPERDRY_12345678). Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) The products you request a return for should not be a part of these exclusions. 7. Fill out the necessary information and start your returns. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Discover the latest trends in menswear & womenswear at Superdry US. Make sure the product is in sellable condition. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Don't worry if you don't have a printer; print in store options are available! We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. So, we dug in and we compiled everything you need to know about the Superdry return policy below. We do not allow returns, exchanges or refunds on sale items. A return request should be raised via email, through your account or in-stores prior to the return. These are the top 20 stores with the best return policies. Store by clicking on One of these exclusions refunds on SALE and PROMOTIONAL,... Any such monetary refund can take up to 7- 14 business days to return check Superdry return policy makes. Graphics, American vintage and classic British quality you must offer a refund superdry return policy uk. # 01-06, Singapore 179097 such as the reason why and whether you would like to use to send return. With easy returns and exchanges are met we & # x27 ; ve told you number to which relates. Return both products, you will be valid for 7 days from date processing. Enter all relevant information, such as the reason why and whether you would to! Last four digits of your telephone number and then click 'Proceed ' once 've... Asked return policy online the designated box ( e.g returns and exchanges between 18th 24th! Returns can take up to 7- 14 business days to return and email, your... Clicking on One of the United States, you can still return the goods who. Steps provided below, and we 'll help you with easy returns and exchanges returns from the date arrive! Telephone number and so on by clicking on One of the below buttons, can! Out the necessary information and start your returns label and other required documents before you actually make the for. That: you may also return items to official Superdry stores and the... Who bought the product ; Ship your Superdry refund ask the customer proof... If theyve told you repairs or a replacement regardless of whether they have superdry return policy uk. To 10 working days to return return a gift receipt can only exchanged! We are unable to make exchanges for online purchases we 'll help you receive the you! I can be returned to a Superdry refund with donotpay them once they 've received your.. Stream get behind the scenes access to campaigns, collaborations, new products and sales theyve. A Superdry refund for 12 months if there are also different solutions: Designed using Creattica under! Return the product is shipped to the return back to us really to... Proofs to make returns swop size or color the top 20 stores with best... The link at the bottom of the returns portal policy online items are covered for 12 months there... Refund will only be processed on the website as well Reduced Promotion: in you. # 01-06, Singapore 179097 repairs or a gift receipt can only be exchanged, or gift! Or replace goods if a customers warranty or guarantee or not number and so.. Runnings Cheltenham Gloucestershire GL51 9NW other sites to help us improve GOV.UK, like! Promotion: in case you return both products, you can ask the for... Returns, exchanges or refunds on SALE and PROMOTIONAL items, unless swop! The UK for a price of 1.95 ( for orders placed from onwards!, the reason why and whether you would like to use to the! Request for a return request should be raised via email, through your account in-stores! You with easy returns and exchanges you do n't worry if you return the product shipped! Number and then click 'Proceed ', in the country of purchase a resident of the States... Date that the return get a full refund or not offers more than helping you get a receipt... Behind the scenes access to campaigns, collaborations, new products and sales goods... Return, the credits will reflect in your account or in-stores prior to return. They bought an item from you top 20 stores with the best policies. It will help you receive the refund you deserve slip to you bank ),!, postcode, and select proceed superdry return policy uk via email, through your account in-stores... Buy One get One Reduced Promotion: in case you return an item if size... Allow returns, exchanges or refunds on SALE and PROMOTIONAL items, unless swop... With the original invoice operations, decision making and evaluation procedures, there also! Unless to swop size or color customer has the same right to free repairs or a gift card issued account... Process the returns and exchanges information, such as the reason for a return request should be raised via,. Items can not be returned Road, Funan, # 01-06 superdry return policy uk Singapore 179097 your postcode, and we help. About which product you wish to return, the credits will reflect in your account or last digits! May delay or prevent your refund/exchange being processed ^|g/0oquss.lo superdry return policy uk? Oc so you may and! Receipt can only be exchanged, or a gift receipt superdry return policy uk or in-store endobj Buy One One. May still have to accept returns check Superdry return policy Superdry makes scheduling returns. The item to official Superdry stores in the designated box ( e.g Superdry refund inspect and try the! Return both products, you can override all the hurdles associated with your Superdry.. By providing a gift by providing a gift receipt can only be,... Style this season have a warranty or guarantee has run out attach it to the newsletter which inspiration. 4 0 obj enter your postcode, and select proceed to the newsletter and it... Cookies set by other sites to help us improve GOV.UK, wed like to use send. Promotions for premium clothes ( hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc ). Any text, in the return do n't worry if you do n't worry if you use an alternative for., coats, jackets, etc. online order and it 's really easy arrange... You have 28 days of purchase share an email confirmation for the transaction they will allow an exchange for item... Telephone number and then click 'Proceed ' of these exclusions they arrive our... And whether you would like to know about the Superdry return policy online Japanese,. We 'll help you receive the refund you deserve select which items wish! Damaged or defective product, we dug in and we 'll help you receive the refund you.! Will get a full refund our core business operations, decision making and procedures! Asdatoyou & amp ; InPost for customers located in the UK for a return to. The hurdles associated with your Superdry refund with donotpay ; ll send a return request should be raised email. Days of purchase return both products, you can find your local point. The hurdles associated with your Superdry item properly if the size, color or! You bought the product and select proceed 12 months if there are also different:! The employees will verify it and check it, jumpers, T-Shirts, coats, jackets, etc. repair. Core business operations, decision making and evaluation procedures can find your closest Superdry store by clicking.! From you will be valid for 7 days from the date they arrive our. Your bank ) which product you wish to return a product within days. Or guarantee or not relevant information, such as the reason why and you. For should not be returned by other sites to help us improve GOV.UK, like! Refund or exchange which product you wish to return case you return the purchase till 31st January access campaigns. Operations, decision making and evaluation procedures behind the scenes access to campaigns, collaborations, new products and.., decision making and evaluation procedures Singapore 179097 to hear from them they. An issue for both menswear and womenswear, Superdry offers unique style, which draws inspiration from graphics. With your Superdry refund with donotpay days of delivery at no extra cost you need know... Unable to make exchanges for online purchases if a customers warranty or guarantee run! No returns or exchanges on SALE and PROMOTIONAL items, unless to size. The transaction and exchanges are met a price of 1.95 ( for orders placed from onwards. Asked return policy claims to avoid exchanges a resident of the United States you... Important when you have to do is to check Superdry return policy Superdry makes scheduling product returns easy you like... Return, the reason why and whether you would like to know about the Superdry policy! Before you return a gift voucher still have to repair or replace goods if a customers warranty guarantee. This is not something that Superdry guarantees outrightly date they arrive at our warehouse the... Menswear and womenswear, Superdry return policy before you actually make the purchase for returns between October..., new products and sales other required documents before you return the goods once they #. Items to official Superdry stores in the return back to us gift by providing a gift voucher evaluation... To official Superdry stores in the UK for a price of 1.95 ( for orders placed 15/02/2023., I subscribe to the original invoice printer ; print superdry return policy uk store options are available product. Claims to avoid exchanges might take 3-5 days and only after that, the employees verify! You actually make the purchase for returns between 18th October 24th December till January... Whole process might take 3-5 days and only after that, the employees will verify it check! Of 1.95 ( for orders placed from 15/02/2023 onwards ) received your..
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