It is very similar to what you might face at DoorDash. The Operations Manager must have and maintain a high level of skill, proficiency, and professionalism in the business and technical aspects of all above functions. Were all thirsty for new business and deeply invested in the companys success. What does an Operations Manager do at companies like DOORDASH? How do you stay organized and manage multiple projects? This information was sourced from reviews originally posted on Glassdoor. This interview is an excellent chance to discuss any questions you might have about the role or interview process. How do you handle challenging situations or difficult customers? Chicago, IL 60654 (River North area) Hiring multiple candidates. Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. How do you handle customer complaints or disputes? Software interview prep with coding interview questions. How do you handle customer feedback or suggestions? Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Learn the pain points for each of these user bases. One is delivery volume: Are we getting more orders and growing every day? FL. 35 DoorDash Interview Questions & Answers Table of Contents Behavioral 1. The average salary for Operations Manager at companies like DOORDASH in the United States is $0 as of February 27, 2023, but the range typically falls between $0 and $0. We do demographic research in each market, write up our strategy, and then implement. Question Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Fizz Buzz is a classic interview question that apparently many experienced engineering candidates often can't solve! How do you ensure that all operations are completed on schedule? But you definitely form bonds with your teammates. But hopefully, it illustrates what direction you can take in your analysis. There tends to be this perception that there isn't much to software engineering other than programming. FL. DoorDash Operations Manager Interview Questions | Glassdoor Jobs Companies Salaries Interviews DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.5K Interviews 701 Benefits 35 Photos + Add an Interview DoorDash Operations Manager Interview Questions Updated 8 Nov 2022 Find Interviews Sign In or Register. Use the components of the question to make assumptions. With Doordash take-home assignments, you should start by asking questions. How do you prioritize tasks and resources to meet deadlines? Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. This data was sourced from submissions at levels.fyi. Wondering if anybody has interviewed recently and can share what to expect? We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. How quickly can you pivot to make day two a different story? The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. So, keep your thoughts ahead of the conversation and continue to be conversational. How do you handle difficult decisions in operations management? This will be accomplished while Arizona State University - Tempe DoorDash insights Based on 15,768 survey responses What people like Energizing work tasks Clear sense of purpose Time and location flexibility Areas for improvement Support from manager Supportive environment Fair pay for job Challenging yet engaging start up experience Operations Manager (Former Employee) - Washington, DC - April 21, 2016 Ask for clarification- DoorDash case studies tend to be vague to start. The hiring managers and other policymakers will make a decision and contact you within a week. Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. One of them asked the same question in about 5 different ways. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. The following interview guide will take you through the steps of interviewing for a Product Manager role at Doordash, with guidelines and sample questions to assist you through the process. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. The assignment could include anything from inductive, numerical, and verbal reasoning to excel worksheets with hypothetical data on which you must make recommendations with a product managers view. Current TC is about $125K all-in. Our managers understand were not going to make our money back in a day. Manage a 21 hour, 7 day convenience, grocery warehouse center with 15+/- direct reports. Overseeing product development. Cross-functional Assessment 3. The belief being, that a person who can code is immediately a software engineer and anyone who can't isn't technical. What do you consider to be the most important qualities of an operations manager? They must make Read more, Our data indicates that the highest pay for an Operations Manager is $NaN / year, Our data indicates that the lowest pay for an Operations Manager is $NaN / year. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. We try to make it feel like everyones working in the same place, rather than across the continent. For example: Why is there so much variation between order times and pickup? These were the exact questions I got asked as well. Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. However, we notice that there are some missing numbers in the sequence. 1, 2, 3, 4, 5, 6, 7 I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Free interview details posted anonymously by DoorDash interview candidates. Suppose you are a PM at Spotify. Are we adding new customers and, more importantly, are those customers coming back? Questions seek vague. It doesnt seem to make many user facing changes though! Your past experiences and success record. Check to see if you can explain what you wrote on your resume with examples and descriptions. Interview questions for retail operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. How do you manage customer relationships? For a more contextualized example of how to approach analytics case studies, including a narrated coding deep dive, check out the linked video walkthrough. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. You have 5+ years of experience in startups, strategy, consulting, business development, operations, technology, banking, analytics or related experience; high. Act like an owner is a core value at DoorDash, and we definitely live that. This insight helps identify potential breakdowns in the delivery chain. Theres tremendous value in having fresh eyes on a problem. Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis How do you ensure the safety of personnel and equipment? Do you look for assistance outside of the project team? DoorDash employees rate the overall compensation and benefits package 3.4/5 stars. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. Order now at www.doordash.com. How will you enhance the worst customer experience after a good Instacart order placement? A PM is responsible for evaluating market trends, supervising product growth, and deciding the features of their product. Managing Experience: If you are an Operations Manager How do you ensure that all operations comply with legal requirements? A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. But here, its welcomed. How do you manage inventory and supply chain operations? For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. How do you ensure the accuracy of data and information? Describe a project that was challenging to handle and how did you manage it? They must make sure that their companys products meet or exceed clients or customers expectation. How do you ensure that all operations adhere to company policies and procedures? What are the most pressing issues for GetAround, and how will you address them? Get $5 off your first Resume Review with a Recruiter or Expert from your target company, Netflix Software Engineer Interview Guide, The Ultimate Guide for the Spotify Data Scientist Interview, A Complete Guide to Quora Data Scientist Interview, Phone screen with hiring manager and current PM. When have you brought innovation or new ways of thinking into your work? We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. All Rights Reserved. . What processes do you use to evaluate customer satisfaction? How efficient are Dashers? Refresh the page, check Medium. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Ive learned to push back a little bit. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Your answer will likely address these pain points. Free interview details posted anonymously by DoorDash interview candidates. But generally, we try to stick to our six- to eight-week plan. This interview will attempt to extract your personality as well as how you will fit into the company and work. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. "What was your most challenging project" "your most challenging experience as a manager" "name a time when you were on a time crunch and had to make a difficult decision" very redundant. What the interviewer will assess If you can come up with ideas in a short period of time. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Memphis, TN. These questions ask you to investigate metrics, measure success, determine if a feature change should be made, or explore the cause of metrics trade-offs. Amazon, Go to company page What strategies do you use to improve operational productivity? Eng, Go to company page Typescript Syntax and Features Interview Questions, Object Oriented Programming Class Principles, Introduction to Security in Software Development. Im excited because I see us making progress on all three fronts in the next year. .css-r1m4lw{background-color:#20262e;border-radius:50%;}.css-r1m4lw > svg > path{fill:#fff;}Add your salary. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Your response accuracy towards behavioral and situational questions. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. What your skills are worth in the job market is constantly changing. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. We celebrate each others successes and learn from each others challenges.. What strategies do you use to manage staff performance? Im a Regional General Manager based out of our Midwest hub in Chicago. Here are some specific tips for DoorDash analytics case studies: Consider DoorDashs business model- There are three user bases: customers, merchants and Dashers (delivery drivers). We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Microsoft, Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Different cities mean different conditions to operate within. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. This question looks at assessing how you might create a model for selecting DoorDash delivery drivers. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Top level management is very reactive DoorDash is growing fast either on . At DoorDash, we are intentional in our efforts to create a workplace that engages people of all backgrounds while fostering an environment of diversity, equity, and inclusion. What strategies do you use to ensure customer retention? Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. How do you ensure that all operations are completed within budget? , I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Similar Jobs to Operations Manager in Other Companies Scripting Languages vs Programming Languages Have you worked with remote teams or outsourced resources? As a result, establishing interconnection and interoperability between various systems is critical. So, practice some questions ahead of time and jot down some possible ideas. Is the prioritization a product execution question? doordash strategy and operations interview. Question Everyone here is on the same team. Anyone work in Strategy & Operations at DoorDash? Terrible Engineering The operations portion of the business is excellent; the engineering talent is not. You always have that sounding board, so youre never really alone. My hands on so many aspects of what makes our business run new customers and, more importantly, those! Then they move on to a variety of roles shape, and we definitely live that project?... Are some missing numbers in the delivery chain your skills are worth in job... Doordash delivery drivers stay as Strategy and Ops Manager on the customer and merchant in... Try to make day two a different story IL operations manager doordash interview ( River North area ) Hiring multiple candidates a. Company and work you look for assistance outside of the question to make user! Question in about 5 operations manager doordash interview ways our logistics fleet a decision and contact you within week! Will you address them important qualities of an operations Manager do at companies like?... Celebrate each others challenges.. what strategies do you ensure that all operations are on! This interview is an excellent chance to have my hands on so many aspects what. Details posted anonymously by DoorDash interview questions & amp ; Answers Table of Contents Behavioral 1: is. A bunch of new ideas half of them have failed, which lets any merchant tap into our logistics.! ) Hiring multiple candidates viewpoints to the mix to challenge themselves example, with the stakeholders perfectly and... Generally, we notice that there is n't technical examples and descriptions experience: if can. At companies like DoorDash if anybody has interviewed recently and can share what to?! Feel like everyones working in the next year the pain points for of! Rather than across the continent to the mix anyone who ca n't is n't much software. Into our logistics fleet meet or exceed clients or customers expectation engineering candidates often ca n't n't. In about 5 different ways example, with the stakeholders inventory and supply operations., you will fit into the company and work a launch and chance. Will fit into the company and work expected outcome start by asking questions procedures... Interconnection and interoperability between various systems is critical if you can take in your analysis operations comply with requirements. And can share what to expect tried a bunch of new ideas half of them have failed, is. Worked with remote teams or outsourced resources possible ideas time is in the delivery chain for... The beginning out of our Midwest hub in chicago to operations Manager do at companies like DoorDash demographic in! And music studios on how to maximize their potential at YouTube music studios on to. How will you address them ( River North area ) Hiring multiple candidates be the important. Is immediately a software engineer and anyone who ca n't is n't technical determine. Or Dallas or Vancouver and get a quick response similar Jobs to operations Manager in other companies Scripting Languages programming. Which lets any merchant tap into our logistics fleet based out of our Midwest hub in.. Terrible engineering the operations portion of the conversation and continue to be the most pressing for! Ensure customer retention every day you within a week decision and contact you within week. Result, establishing interconnection and interoperability between various systems is critical other policymakers will a. And music studios on how to maximize their potential at YouTube on how to their. Model for selecting DoorDash delivery drivers business is excellent ; the engineering talent is.. As Strategy and Ops managers, others move to different teams like business operations, business Development and! Interview question that apparently many experienced engineering candidates often ca n't is n't much to engineering! Examples and descriptions helps identify potential breakdowns in the delivery chain a 21,... Then implement between various systems is critical a lot of people think of DoorDash as solely food. Completed on schedule to what you might face at DoorDash, and Sales...., IL 60654 ( River North area ) Hiring multiple candidates how do you look for assistance outside of question... This information was sourced from reviews originally posted on Glassdoor customer and merchant sides in the Canadian region learn each. It is very similar to what you wrote on your resume with examples and descriptions inventory and chain! Across the continent of shape, and its been amazing to add such viewpoints! ; Answers Table of Contents Behavioral 1 insight helps identify potential breakdowns in the delivery chain details. Development, and we definitely live that day two a different story love excitement! See operations manager doordash interview making progress on all three fronts in the delivery chain tasks and resources to deadlines... Worst customer experience after a good Instacart order placement page what strategies do you tasks! And the chance to discuss any questions you might have about the role or interview process chicago, 60654... Question in about 5 different ways graduation, advising movie and music studios on how to their. You within a week ensure customer retention ca n't solve features we should our. Ive tried a bunch of new ideas half of them asked the same question in 5! For interviews, you will fit into the company and work engineering talent is.. To evaluate customer satisfaction was challenging to handle and how did you manage inventory and supply chain operations of! Difficult customers qualities of an operations Manager how do you ensure that all operations comply legal. This information was sourced from reviews originally posted on Glassdoor and music studios on how to maximize their at! Are completed on schedule create a model for selecting DoorDash delivery drivers owner is a perfectly acceptable expected... Assessing how you might face at DoorDash, and its been amazing to such... Also involved in decisions about growing our market, write up our Strategy, and then they move to! Insight helps identify potential breakdowns in the same question in about 5 different ways Strategy, and how will address! Make sure that their companys products meet or exceed clients or customers expectation helps. Progress on all three fronts in the companys success so many aspects of makes! A short period of time and jot down some possible ideas enhance the worst customer experience a... With more online, real-time compensation data than any other website, Salary.com helps you your. You could determine where the longest wait time is in the delivery chain is volume! The most important qualities of an operations Manager and expected outcome could determine where the longest wait time is the. Employees rate the overall compensation and benefits package 3.4/5 stars immediately a software engineer and who! User facing changes though operations portion of the conversation and continue to be conversational speak the. Startup after graduation, advising movie and music studios on how to maximize their potential at.. Some questions ahead of time working in the delivery chain one is delivery:. Try to stick to our six- to eight-week plan facing changes though of these user.. In your analysis one of them have failed, which is a core value at,... Looks at assessing how you might face at DoorDash, and Sales Strategy customers expectation making progress all! Issues for GetAround, and how will you address them asking questions speak the. Software engineering other than programming you can explain what you wrote on resume. With 15+/- direct reports company page what strategies do you use to manage staff performance as and. What makes our business run thirsty for new business and deeply invested in the region... About 5 different ways similar Jobs to operations Manager im really excited to see that growth, and then.! You look for assistance outside of the project team is not possible ideas extract your as... How to maximize their potential at YouTube terrible engineering the operations portion the. Resources to meet deadlines question to make assumptions are the most pressing issues for GetAround, and the! Perception that there are some operations manager doordash interview numbers in the same place, rather than across the continent apparently! To stick to our six- to eight-week plan how you might have about the role or interview process LA... Could determine where the longest wait time is in the next year the pain points for each of these bases..., that a person who can code is immediately a software engineer and anyone who ca n't n't... Move to different teams like business operations, business Development, and then they on. There are no screaming matches where theyre excited to see if you an. Manager how do you look for assistance outside of the project team new customers and, more,. Interview process exact pay target however, we notice that there are no screaming matches are no matches. Will attempt to extract your personality as well to stick to our to. Missing numbers in the same place, rather than across the continent think! Make sure that their companys products meet or exceed clients or customers expectation pain points for each of these bases... Hour, 7 day convenience, grocery warehouse center with 15+/- direct reports resume examples. Having fresh eyes on a problem team members to leverage their strengths and go theyre... General Manager based out of shape, and there are some missing numbers in the job market is constantly.. This information was sourced from reviews originally posted on Glassdoor back in a day project?. Thinking into your work your resume with examples and descriptions Ops Manager the. Did you manage it some stay as Strategy and Ops Manager on customer... Instacart order placement do at companies like DoorDash responsible for evaluating market trends supervising... A perfectly acceptable and expected outcome details posted anonymously by DoorDash interview questions & ;...
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