We help people prepare by providing solutions that consider the whole picture. Columbus, OH 43219. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts This is an introduction to the company and the role. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. Odwiedzasz Freshdesk.com z Polski? VSP Global Easy 1-Click Apply. You will be surrounded by a high-caliber team that will encourage you to do your best. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! What does a day in the life as a Customer Service Representative look like? Applicable salary ranges may differ across markets. Post this job for free At SimplyInsured we are on a mission to eliminate fear in health insurance. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. Its therefore essential to understand this difference and divide your workforce accordingly. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. You will be empowered to propose process and product solutions to improve our customer experience. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. A customer service representative should be able to interact with a customer and immediately get the context of their problem. Must adhere to scheduled breaks/lunches as you are required to follow these closely. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Your companys CSAT rating seems to be witnessing a sudden decline. Posting id: 821211919. That's where you come in. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. Solid relationship management skills customers, management, peers and colleagues. As a leader in health, Humana offers more than clinical, tech and corporate careers. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global You will literally be the pioneer of our Customer Service Team. Investigate and resolve unusual situations or concerns. Unlimited agents. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. Minimums and maximums may vary based on location. 2. Bi-lingual Customer Service Representative job in Melville, NY. OurCookie Policyprovides information about managing cookie settings. Remote customer service representatives are the face of a companys customer support efforts. To learn more about our bonus structure, you can view additional information here. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. Full-Time. At Ballpoint Marketing, we strive to provide the best direct mail service available. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. Source, attract and hire top talent with the worlds leading recruiting software. The range of annual base salary for full-time employees for this position is below. Its important that service reps dont stop talking to customers after a problem is resolved. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Communicating with customers through various channels. Above all else, you are extremely detail oriented. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. (1 hour max)The eCom / Call. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). We change the game by prioritizing fun in our workplace. Molina is a fast-pace, energetic organization and is committed to caring for our customers. Get notified about new Customer Service Representative @ Vsp jobs in United States. Start your 21-day free trial with Freshdesk. Position at Panasonic Avionics Corporation. Some customer service representatives may be required to work overtime during busy periods. Persuasion skills can also help you overcome objections and close sales. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. Push boundaries. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. per informarci del problema. What is their role in the growth and functioning of your business? Recognizes the trust that customers give her thus handling documents with utmost confidentiality. Ability to effectively communicate in a professionally setting. Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie We have built solutions that enable the future success of producers and the supply chain in fresh produce. is on a mission to help people live life to the fullest with superior nutrition. VSP Vision offers a holistic benefits package with the tools and resources to support all aspects of your healthphysical, mental, emotional, and financial. This is a key position, handling a high volume of incoming calls. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. A customer service rep deals with a variety of customer inquiries. Listing for: NCD Dental & Vision. You may also be working during different shifts, including nights and weekends. (1 hour max)The Amazon Call / Status, Priorities & Issues. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. Onze Must be able to effectively use a 10-key calculator. The hourly for this position generally ranges between $16.00 $20.00 an hour. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. Customer Service Representatives- Call Center Job Description Pridestaff, a national staffing company, is seeking enthusiastic Inbound Customer Service Representatives, to work on a temporary to pe . Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. further manage your preferences. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Must be a proficient typist (avg. Customer support is measured by factors like speed and quality of help received. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. Typically reports to a supervisor or manager. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. Grow your revenue fast with context-driven sales. Come to us in your pursuit of success. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Certifications & Licenses: There are no required certifications for remote customer service representative roles. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. We do this through our base salary + bonus/variable + restricted stock units (RSUs). The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado, Benefits:Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. For example, rules can be created to assign all feature requests to a specific agent. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. Read more about the company. Customer service job descriptions outline the responsibilities of your representatives. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. This will give you confidence that youre working for a reputable company. Informs providers and members on Magellans appeal process. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. REMOTE DETAILS: *You will work from home, full-time. Kin is more than just our name its how we treat each other. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. Ci The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Job duties and responsibilities are subject to change based on changing business needs and conditions. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Americas: +1 857 990 9675 Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. By doing so, they can build trust and create a positive image for their company. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Bargaining Agreement provisions while also freeing up their time to focus on important... An organized and detail-oriented way that will encourage you to do your best as handling order cancellations product! That customer inquiries that youre working for a customer service representatives are the face a. 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