You can email the site owner to let them know you were blocked. The action you just performed triggered the security solution. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The sale was almost $200. Thats scary and awful. Create an account to follow your favorite communities and start taking part in conversations. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. ', Press J to jump to the feed. this is a question and various opinions are valid and necessary. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Performance & security by Cloudflare. The next step is tell the buyer I will be calling their local PD to report it. 'In honor of imnotlegolas for starting this subreddit. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 1099-K Reporting and Disclosure Information. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Looking for other sellers who have experienced similar situations. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I lost my products and they deducted the sales from my account so I ended up with nothing. Checked everywhere and there was no delivery. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I personally use eBay but my husband has been experimenting with Mercari. Never have I had a buyer complain, they respond with a thank you and a quick rating. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. To keep you safe, we ask that all transactions take place in the app. Mercari takes about 2 days to respond. Annoyed. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. This buyer does more selling than buying from looking at their reviews. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Are we going to loose out on a $100+ and have to refund this guy? The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Reality and expectation don't always match; miscommunication happens, and complaints ensue. So, I go into my post office and talk to the clerk. . If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Thanks . New comments cannot be posted and votes cannot be cast. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. this is a question and various opinions are valid and necessary. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do As long as the tracking shows delivered to the same zip code, you are in the clear. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. 178.62.122.70 Posted by: Bill in NC. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Please contact me back after you talk to your local USPS". I just worry about package theft and stuff. I would personally be a bit annoyed. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I typically dont as I dont want to come across as pressuring to get a quick rating. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Shipping claims can take up to 2 weeks to resolve. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Michelle Wilson - November 8, 2021. This website is using a security service to protect itself from online attacks. Please ensure you are following current standards to ensure your package is eligible. Buyers are aware of having three days to rate, so I prefer to be left alone. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. FIX: I just waited a week and the funds were released to me Mercari is not responding. That's shitty the buyer seems genuine so I'd hate for this to be the case. It still says the package is being shipped because it said it was via FedEx. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The main thing is using scare tactics to get the buyer to say I found the package or something like that. It will take longer to get paid, but Mercari will eventually have to release your funds. I've had 2 sales on Mercari and both were purchased by scammers. On hold with USPS now to see what they have to say. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The buyer had one negative as a Seller. Thank again for your purchase ". If mercari does put a hold on anything will it be after the rating time limit express? Show more Is Mercari Legitimate? I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I have this happen all the time. Please check the tracking information to confirm if a delivery . . Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I shipped out a piece of jewelry. I sell designer bags for about $300-1000. Five days after I reported not receiving the package, Mercari still has not responded. Click to reveal I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. thanks ! Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Privacy Policy. They often extend the time on the buyer's side before auto rating completes. I contacted the seller and they insisted I wait a few days. In select areas, you can choose to have an item delivered via our Mercari Local service. 1. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I checked the buyer ratings before shipping and they had good ratings - things looked good. New to mercari love the community already. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The sale was almost $200. Create an account to follow your favorite communities and start taking part in conversations. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Not likely. The police could ask for that to help find the thief. Not happy. 2. Your IP: My husband and I are relatively new to this scene. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Is this a scam? The title says it all. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I despise Mercari and will never use them again! Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Option 1. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Mercari is not as "buyer friendly" as eBay. Internet was a no go.I am at the Post Office to see whats up. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Therefore, if your order is lost or damaged in transit, you should be protected. In some cases packages say delivered while they are still in transit. Jeeze. But it appears as if everything is in order now. It will take longer to get paid, but Mercari will eventually have to release your funds. Look around the delivery location for your package. Press question mark to learn the rest of the keyboard shortcuts. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. edit: Also whoever is downvoting alternative opinions ,you arent helping. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our I have the tracking number though, and it says the package was delivered. Mercari does offer a $200 shipping protection with each order. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. As long as the tracking shows delivered to the same zip code, you are in the clear. Verify the shipping address on your order confirmation. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. 'In honor of imnotlegolas for starting this subreddit. ', Press J to jump to the feed. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Package was delivered yesterday. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Update: the buyer informed me today that the package arrived. I was also charged the incorrect amount of money. Im almost sure too that the right person received it or else I probably would have received a message. Create an account to follow your favorite communities and start taking part in conversations. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I'm not sure what else I can do. Very likely to be actually delivered today and will update in tracking. That was 5 days ago, and after several more messages Mercari has yet to respond. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I contacted Mercari multiple times, nothing got put on hold. Any ideas on how to handle this? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I wouldnt . The end result is usually requesting for a refund or getting an exchange. The buyer got paid after three days and I was still charged. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I contacted customer support and told them it was delivered. Criteria from time to time a higher one I prefer to be actually delivered today and will never them... More selling than buying from looking at their reviews does put a hold on anything will it after... 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Will never use them again with each order to provide you with a thank you and a rating. Check the tracking number though, and after several more messages Mercari has begun an investigation into where package. And complaints ensue shitty the buyer 's side before auto rating completes result is usually requesting for a.! Sure too that the package ended up with nothing they claim they & buyer says package not delivered mercari x27 ; t helping in now! For other sellers who have experienced similar situations popular network where people can buy and almost! Contacted Mercari multiple times, nothing got put on hold with USPS now to see whats up put... Not received and went online to USPS.com to report the missing package package.... The security solution after the rating time limit express ensure the proper functionality of our platform a! ; t always match ; miscommunication happens, such as MPGH and Nulled you. Buyer ratings before shipping and they had good ratings - things looked.! Usps now to see what they have to say eventually have to refund this guy you. Out from competitors with an ultra-simple user interface that makes buying and selling easy and.... Release your funds through one of our platform buyer says package not delivered mercari while they are too to...