4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Back; Bus; Rail; Tunnel; . This booklet tells you about the options for adults aged 19 and over. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. The Solo Adult Annual Ticket will also specify its date of expiry. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . This clause 9 also applies to accidental destruction of a My Ticket. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. 1 You can use a Solo Ticket on most ordinary bus. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Solo tickets are valid across Merseyside. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. We aim to have normal service resumed as swiftly as possible. If you buy a ticket online, it will be available 24/36 hours after you buy it. A Young Person's Solo can now be used by anyone aged 18 and under. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 8. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). It can be used at all times in the Merseyside area. Solo tickets are valid on any bus service across Merseyside. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. A VRN can be linked to only one T-FLOW Account. You should also read and accept the terms and conditions at the bottom of the page before you . To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. Card Number. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. 1. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 10. We are continually developing the MetroSmart website and will be extending the range of tickets available. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. We are sorry for any inconvenience caused. You will be able to see which tickets are held on your card and when they will expire. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. . Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. We are sorry for any inconvenience caused. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. A Quick Guide to Ticket Prices 20. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. You must first use your ticket within 28 days from the date you buy it. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. The pass is valid until midnight on the date shown on the front of the card. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. quoting your order reference number to let us have the correct details. I have new smartcard - how do I register it? If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. We are unable to issue cash or cheque refunds. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Are there any restrictions in place when using a Solo Term Time Ticket? For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Are there any restrictions in place when using a Solo Term Time Ticket? 1.3 These Terms were last updated in December 2020. 1.3 These Terms were last updated in November 2020. We will refund a Term Time Ticket in line with our refund policy. 9. You should receive your ticket within seven days. We are unable to transfer or assign the concession Account to another person or third party. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 7. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. My ticket is not working. Wait for the green light to show and then take your seat. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. Liverpool Lime Street is currently closed to the public due to a security threat. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 6. 7. If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. You can combine different types of season tickets for journeys through different areas or zones. Prices vary and are based on your station of origin and destination. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. 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