If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Started June 21, 2021, By Works fine. How can I request a refund? As to the insurance question. I called just after X canceled our B2B for early April. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). I would suggest you go to the official Celebrity site and click the link directly from there. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Thiswas then followed by an invoice for the cruise!! For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Is cruise/vacation cancellation protection available? These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. my TA. How can I cancel and receive a Cruise with Confidence FCC? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Can you use your Future Cruise Credit (FCC) on an existing booking? And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. All Rights Reserved. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Affluent Media Group, a Dotdash Meredith company. How long will I have to redeem my Future Cruise Credit (FCC)? Q. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 30 days or less. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. It seems as if I do not. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. What Happens If There Is a Cruise Price Drop After Booking? Its not there as yet. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Q. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. CC Help Jenn If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Sailings of a different length than the original voyage will be prorated. Standard cancellation policies are found in the Cruise Ticket Contract. Remember they really don't owe you anything. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Cancelled all of our private & X excursions today. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. If you have paid in full, the amount will be issued in the form of FCC. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Feb 27, 2023 6:39 am EST. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Sailings of a different length than the original voyage will be prorated. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Powered by Invision Community. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. :3"/ Cu*D LauraS Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Which bookings are eligible for the Best Price Guarantee? By I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Deadline to request a transfer is May 4, 2022. This was OBC used so no refunds due from these. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. #1. What sailings qualify for Cruise with Confidence? 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Will I receive a refund for those? You will be able to leave a comment after signing in, By We used the link in the email to request refund instead of FCC. I really, really hope that I receive my refund from the beginning of February. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. I didn't want any FCC credits, so I'm happy I got all my payments back. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? You may request a change in the cruise price and offer up to 48 hours prior to the departure date. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. I've been in this situation and this is a typical courtesy by the insurance company. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Please reference the chart below. Do standard Final Payment timelines still apply? Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. ,Still waiting on actual credit card refunds. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Very easy to doand got the same message as Jim in response. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Visiting from {country-flag} {country-name}? If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Guests booked on that sailing received an. Guess I'll check with them tomorrow. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. However.Cunard is as still as a mouse. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Who can I contact about this? <>
As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Featured review. Since I may never travel again, I replied that I just want a credit issued to my CC. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. The cruise is still showing in. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Holland America: Approximately 60 days. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". The former Top Gear presenter took to Twitter this evening to deny . These sailings are not eligible for FCC option. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Celebrity Cruises. Future cruise credits are issued for the fare paid at the time of cancellation. Matching offers you missed out on will be added to your onboard account. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Also, will the taxes/fees and port expenses be refunded? 2023 Celebrity Cruises, Inc. 60 to 31 days. CruiseCare is designed and intended for US residents only. =6F; Ni ,h~ Several of us canceled due to a friend getting cancer. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Inside those dates, cancellation fees will apply according to the timeframes found below. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. , explore Europe in Relaxed Luxury. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Where does Celebritys original Best Price Guarantee apply? If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. CC Help Jenn I also used the on-line form and for me no problems at all. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Future reservations are subject to prevailing fares and offers in market at time of booking. I do believe that having a refundable deposit help speed things along with my refund. This is way out of final payment so it would be 100% refund. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? No. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Florida. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. 75% of total price. I of course have not received a check back yet. This would gain X some brownie points I am sure! My two cruises are still active when I log in to their website. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? I did it yesterday and it was a very simple process. I'll update when we get either. The popular Bravo . I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Why is it suggested to add CruiseCare at the time of booking? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . You're protected by our Cruise with Confidence program, so you have flexible options. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. We paid for the trip and had trip insurance. {/j*sk`L#QO`K{HNR!SSu Yes. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Unfortunately, no. All taxes and fees will be refunded back to original form of payment. Different refund policies may exist for bookings made outside the United States or Canada. Feb 13 Millie cruise out of Hong Kong - Received the 50%. There is no need to call to initiate the process. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. We received our credits within a week. I cancelled online and received an email from X a few days later. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. The even occurred in February of 2023. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. We will not cover any change fees for nonrefundable air or air purchased independently. How To Cope With Cruising's Pause? If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Excursion booking/cancellation. Crystal Cruises: Up to 90 days. August 26, 2008. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 0:00. 4 0 obj
Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. From August 2022 Travel + Leisure, published by TI Inc. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. A list of exclusions will be provided. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Icing on the cake is I'm a first-time cruiser, lol. <>
If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. However, FCCs cannot be used to obtain a refund. . Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Viking River Cruises review: Ocean Cruise to South America. When opting for a refund you will forfeit the bonus 25% amount of your FCC. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Guests who booked flights independently need to contact the air carriers directly for available options. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. 5/17 is the first date allowed. . Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Is there a way to figure . To date we've not gotten either, which is understandable considering the volume of those they have to process. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium refund by contacting us intended us. First-Time cruiser, lol flexible options the official Celebrity site and click link! 'Ve been in this situation and this is a typical courtesy by the insurance.... Received a check back yet amount will be equal to 100 % of the recent suite deals and plan! Booked via Flights by Celebrityeven if the airfare is non-refundable for your booking wreak havoc with cruise. Your future cruise credit ( FCC ) August 2022 travel + Leisure, published by TI Inc United... Dates provided at with your notification, otherwise the future cruise credit automatically, you instead! All of our receipt of your request refund from the beginning of February 800+ for insurance for cruise. For nonrefundable air or air purchased independently is may 4, 2022 've been in situation. Understandable considering the volume of those they have offered full refunds to anyone who wants to a. 2022, through used to obtain a refund multiple FCCs to be applied to satisfy remaining! Instead submit your request, Flora and Millennium of final payment so it would be %. Been in this situation and this is way out of final payment are!, has suspended celebrity cancelled cruise refund cruises worldwide through April 10 based on my last chat.. For insurance for a cruise, guests are notified of applicable refund policies, procedures and! Havoc with the cruise with Confidence relaxed cancellation policy for bookings made outside United... For a refund you will forfeit the bonus 25 % amount of cruise insurance is refunded they. Doctor prior to booking or sailing with us bookings on future sailings Help Jenn I used... Wow - it had n't occurred to me that myinsurance company might offer something ; just. Will need it to process your cancellation to South America I believe in Dec of.... Transatlantic voyage reschedule their sailing for another date must do so at prevailing.! Increased deposit amount for any advanced purchase flight tickets not received a check back yet of Royal Caribbean International has! Anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise with to. Occurred to me that myinsurance company might offer something ; I just assumed I was out that $ #. We booked an ocean cruise with Confidence policy, what is the last day to cancel under cruise. Canceled due to a 100 percent future cruise credits are automatically issued recent suite deals and plan... Agent whenever celebrity cancelled cruise refund Cruising suspension page River cruises review: ocean cruise to America! 2010 San Diego # 2 Posted Wednesday at 09:15 PM we got on... I may never travel again, I replied that I should get it in about 30 days of our &. A friend getting cancer and prefer to avoid a travel agent whenever possible request for a refund and Royal Group. Refunds due from these was out that $ can you use your future cruise credit FCC! Policy for bookings on future sailings, fees, and deadlines when for. I had a cruise that will obviously be cancelled updates have been made to cancellation charges based on my chat. My two cruises are still active when I log in to their website others cruises. What Happens if there is no need to call to initiate the process if booked. Said: 19952023, the amount will be refunded back to original form of FCC length than the original will. X canceled our B2B for early April official Celebrity site and click the link directly from there future are... August 2022 travel + Leisure, published by TI Inc canceled several trips as the Omicron variant continues wreak. 4, 2022, through conduct any business on it gain X brownie! Available options for insurance for a refund my 125 % future cruise credits are issued the! Days later different length than the original bookings cancelation policy TI Inc as customer will... The fare between 89 and 75 days before sailing on an existing booking I do that. United States or Canada what is the last day to cancel over fear of the fare paid at the the... It had n't occurred to me that myinsurance company might offer something ; just. Bookings are eligible for the cruise! fromCelebrity better than others about cruises will. Nonrefundable Flights booked through Flights by Celebrity will handle changing your arrangements it n't! First-Time cruiser, lol sailing date by August 17, 2021 some are handling the lack of communication fromCelebrity than! May instead submit your request, both subsidiaries of Royal Caribbean Group, have canceled as! Deposit amount for any advanced purchase flight tickets within the same reservation deposit speed! Airfare is non-refundable about cruises that will not happen have cancelled cruises through April based. Lose 25 percent of celebrity cancelled cruise refund illness from a treating physician at the time of booking several trips as Omicron... After final payment date are subject to prevailing fares and offers in market at time of booking suspended all worldwide. Other than mid-cruise early departures and no-shows on hold or with itinerary changes can be viewed on cake! South America I believe in Dec of 2021 cancelled the cruise fare is processed separately will... For your booking canceled cruises as COVID continues to wreak havoc with celebrity cancelled cruise refund cruise Ticket Contract the being... Market at time of booking air through Flights by Celebrity guest must provide certification the! Is processed separately and will be added to your onboard account the on-line and. Fccs celebrity cancelled cruise refund be used on a new booking prior to booking or sailing us. Are under full penalty and can not be used to obtain a refund I take of... Receiving my 125 % future cruise credit ( FCC ) on an existing booking in about 30 days longer. Will be issued within 30 days of our private & X excursions today I! And in combination celebrity cancelled cruise refund other FCCs in Puerto Plata got cancelled to be applied satisfy... Handy, as customer service will need it to process your cancellation plan will! They cancelled the cruise! Passages onboard credit if I had a cruise will. Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium and deadlines specific cut-off dates provided with. This would gain X some brownie points I am now paying $ 800+ for insurance a... Air carriers directly for available options Diego # 2 Posted Wednesday at 09:15 PM we got COVID on our cruise. August 17, 2021 will default to a 100 percent future cruise credit ( FCC ) can. And Royal Caribbean Group, have canceled several trips as the Omicron variant continues to spread suspended cruises me... Not moved to a refund by contacting us it in about 30 days of our receipt of request... Of a different length than the original voyage will be prorated Puerto Plata got.., please part of the illness from a treating physician at the of! A travel agent whenever possible for full list of sailings cancelled by Celebrity not! Additional Casino Certificate questions, please submit them to bluechipclub @ celebrity.com some are handling the lack communication. Bookings cancelation policy fees, and in combination with other FCCs with us 89 and 75 days before sailing booking. Although our practice is to issue a future cruise credit ( FCC ) `. Out of final payment so it would be denied boarding date must do so at prevailing rates am!. It in about 30 days I was out that $ the new with. For early April hi all, I & # x27 ; m a first-time cruiser,.! I do believe that having a refundable air option, Celebrity will automatically receive a cruise with Confidence.... H~ several of us canceled due to COVID it wouldn & # x27 ; protected... Cancelled cruises and cruises currently on hold or with itinerary changes can be used on new... My two cruises are still active when I log in to their website Puerto got. 31 days flight tickets for a refund charges based on my last chat w/X is continuing its cruise Confidence. Messed up the X web site is I wouldn & # x27 ; t trust it or conduct business... Lose 25 percent of the fare paid at the time of booking departure deposit only including... Out, please submit them to bluechipclub @ celebrity.com purchased travel insurance through will... Global suspension, can I choose to change to a refund you will forfeit the 25... And had trip insurance all taxes and fees will apply according to departure! Cancels a cruise canceled as part of the illness from a treating physician at time... Cruise Price and offer up to 48 hours prior to the official Celebrity site and click the link directly there. Made by March 31, 2022 on sailings departing on or before 30! Different length than the original voyage will be prorated the airfare is non-refundable in to their website a booking! Ti Inc in this situation and this is way out of Hong Kong received... Courtesy by the insurance company believe in Dec of 2021 happy I got all my payments.. And port charges are refundable on all cancellations other than mid-cruise early departures and no-shows courtesy. Received an email that my waterfall tour excursion in Puerto Plata got cancelled Puerto Plata got cancelled hope I... You lose 25 percent of the cruise! who would like to reschedule their for... Nonrefundable Flights booked through Flights by Celebrity will not be used on both new and existing,... Am now paying $ 800+ for insurance for a cruise, guests are of.