Before you do so, consider why youre locked out of your account. Here's how it works: Log into your Instacart account and click on the three lines in the lefthand corner, also known as the navigation bar. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How Many Consumers Research Online Before Buying. You might want to change your email address as well if you think someone else used that to try and access your account. Cookie Notice Youll receive an email from OneTrust with further instructions. Unfortunately, the online help center requires you to log in to get help. Instacart sends the customer back to the retailer site by using the redirect URI that was registered for your site. Verify the Instacart+ membership status when a customer checks out to ensure they are eligible for the delivery discount. It is dependent on your individual desires and the possibility of being able to make up for it, as to what you should do if Instacart has deactivated your account. Tap Cashout: This button is green when you're eligible to cash out, so again, you need to have $5 or more in your balance. Verify the CSRF token. Good luck! Coupons and promotions. Companies respond better when others are watching. Instacart, Shipt, and other grocery delivery services have a zero-tolerance policy when it comes to major violations. Using the Instacart credit card for purposes other than work-related activities is not advisable, no matter how tempting it may be. All Rights Reserved, By submitting your email, you agree to our. If you forgot your password or otherwise cant access your account, you can reset your password. When working on gig platforms, the great advantage is that you have the discretion to choose which gigs to accept or reject. Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of future earnings until they get reactivated, CNN Business reports. Instacart coupon code: $25 off any size order + free delivery Discount code expires on March 31, 2023. Many individuals who have not thoroughly read the independent contractor agreement tend to overlook this breach of the rules. Always Being Late. If you don't see the password reset email within a few minutes, please check your junk/spam folder. Download Instacart: Grocery delivery and enjoy it on your iPhone, iPad, and iPod touch. Log in to your DoNotPay account and locate the Unban My Account product. Unable to load external reCAPTCHA dependencies! It is possible that your Instacart account has been deactivated due to one of the frequent causes. Luckily, you can get your account back if you contact Instacart. At the top left, click the 3 horizontal lines. Privacy Policy. Trust_support@instacart.com & This is the 24/7 Support Line: (888) 603-7649 OR (888) 317-8968. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside pickup from your favorite local stores. Check your email for the reset email confirmation and follow the steps, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Sign up Contact our dedicated Senior Support Service if you need help getting started or with an existing order. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Accounts with a good rating are usually sustained. Crypto company Gemini is having some trouble with fraud, Some Pixel phones are crashing after playing a certain YouTube video. Help with my Instacart issue. You might try tagging them in a Tweet or using another social media platform. If someone hacked into your account, you may also get locked out. Please noteAddress changes apply for orders placed after you make the updates. Instacart might lock you out if you use the wrong password too many times. Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. On the account profile page, call Get link to find out if the customer has a linked Instacart account. If you forgot your password or otherwise cant access your account, read on for troubleshooting tips. At the top left, click the 3 horizontal lines. If your Instacart account has been deactivated, you can try to appeal the decision or look for alternative gig services like UberEats, Grubhub, or Postmates. How To Track Blue Dart Courier Using Docket Number. The pandemic has made grocery delivery a crucial service, but the ease with which workers can have their income affected illustrates how vulnerable gig workers like Instacart shoppers are. Attempting to use bots to increase the number of gigs you receive is against the terms of the agreement, which states that no modifications should be made to the app. Adhering to the customers delivery instructions, not giving out your password to anyone to prevent any security issues, and honoring the alcohol policy are all strategies to be conscientious while doing your job. Click Your orders. Youll need to contact Instacart and prove that the account is yours. If you are driving on a suspended license while on the job, or are the cause of a car accident while working, Instacart may decide to suspend or deactivate your account. After experiencing an account lockout today I was asked to verify my account by EMAILING them picture of my ID and a picture of my credit card with the first 12 digits of my CC# blocked out by my finger. A customer entrusts you with their meal when they place an order through the platform. To reset your password. This is referred to as the redirect URI. I've been an Instacart Express member for years. In this sense, you don't really have to keep your receipts. If you have an order in process and the delivery address is incorrect, please call Instacart Care for help. Please reach out to Instacart Care, and we can assist you. Click Your account settings. In Freedmans case, she told CNN she received a call from someone who claimed to work for Instacart, who then asked her to read off a verification code that was sent to her account. You can find ones for your computer and phone, so you just need to remember the master password to access the rest. Either way, Instacart might recognize fraudulent activity. If youre sure you want to delete your account and you have an Apple device, you can submit a request in the Instacart app. in the email. Check your email for the reset email confirmation and follow the steps. To unlock your account, you need to go to the Amazon login page and sign in with the email address associated with your Instacart account. Instacart has certain forms of fraud they take into account. Instacart has been known to inactive user accounts, often due to unforeseen circumstances. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. If a deactivation has been made, it is possible to submit an appeal in order to reverse the decision. The response contains the linking token in the access_token field. Instacart may have locked your account if you tried too many wrong passwords. Copyright 2023 Instacart. Instacart does not condone any sort of discrimination, thievery, or any other activity that may put their customers in an unsafe situation from their employees or independent contractors. Are you looking to cancel your upcoming monthly or yearly. Shop together. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried to call the help number multiple times and was kept on permanent "hold." Shop online & get your groceries delivered directly to your door in as fast as 2 hours. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. Unfortunately, the online help center requires you to log in to get help. Please, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Savings on every order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. I lost my account for the week and when I got it all back, I had a 4.6 for 3 weeks, working 100 x $7 batches to climb out of the dizzying mess!!! Ruth Wallace, a shopper in Michigan, did have her appeal approved, though. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Having an Instacart account is absolutely free! This includes keeping your personal data safe, and not sharing it with any third-party. Use the authorization code and redirect URI to generate an account linking token. Youll receive an email from Instacart suggesting you reset your password if theres a login on your account from a different device or location. To remove an address, select Edit next to the address and tap Delete address. Customers place their faith in you to handle their food with consideration, providing them a sense of security. If successful, your site receives a CSRF token and an authorization code. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. Nobody enjoys having their package arrive only to discover that someone has tampered with the contents or that some pieces are gone. You can also base your password on a phrase rather than a word. Tap Send Security Code. Its not clear why that hasnt applied to Freedman. Please do so within 7 days or youll have to submit another request to delete your account. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. You can also include delivery instructions for specific addresses in this section of your profile. One hour grocery delivery from Instacart. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. You can check your order status with the Instacart app or website. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Are you looking to cancel your upcoming monthly or yearlyInstacart+ membershiprenewal? The response contains the status of the linked Instacart account and the account profile page doesn't show the. Any advice or help. By joining this platform for work gigs, users are obliged to only have one account, as this is a rule they have accepted. Furthermore, you must take all necessary precautions to ensure your data is not exposed to scammers. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. In the event that you think your Instacart account was deactivated erroneously or as an oversight, the initial move towards reactivation is to contact Instacart support. All you have to do is: 1. Log in to help us get you to the right help quickly. Click on the Sign and Submit button. Once you get the email, select Confirm in the email. If you want to set a secure password, it can be hard to remember. It is a requirement that all Instacart shoppers possess valid automobile insurance in order to participate in the apps delivery service. Co-shopping is not an option when employed by Instacart. If you find out that your account is in fact locked, don't panic! Despite adhering to the guidelines, it is possible for errors and mishaps to occur. 3. That can happen on shopper and customer profiles, so customers could also get locked out. Account deletion requests are processed within 30 days. Does Amazon Flex Have A Referral Program. Also added details on who Instacart requests shoppers not to share information with. Ask for tier 3 to report fraud. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. Learn how to link a customers Instacart account to their Connect user account. You can continue placing orders during these 30 days. If you get locked out, you can contact Instacart support to help get your account back. You must complete any active order(s) before requesting to delete your account. It's easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Tap the information you'd like to change. Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? You can easily get this issue resolved by following the steps outlined below. Plus, your first grocery delivery is free! on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Begin typing to search, use up and down keys to navigate, enter to select. Your password or otherwise cant access your account if you need help getting started or with an order! Instacart and prove that the account is in fact locked, don & # x27 ; t see password... A requirement that all Instacart shoppers possess valid automobile insurance in order to participate in the apps delivery.... Download Instacart: grocery delivery services have a zero-tolerance policy when it comes to violations! Hold. instructions on how to link a customers Instacart account and the account profile page does show. Delivery and enjoy it on your iPhone, iPad, and iPod touch email, select Edit next to right. Also base your password on a phrase rather than a word individuals who have not read. The platform cookies and similar technologies to provide you with their meal when place... Not to share information with your upcoming monthly or yearlyInstacart+ membershiprenewal out, you agree to.! Password reset email confirmation and follow the steps pieces are gone receive an email from Instacart suggesting you your... Many wrong passwords username and explain the reason for your computer and phone, customers! Or app your email for the delivery address is incorrect, please contact Instacart and prove that the account page... Youll receive an instacart unlock your account from Instacart suggesting you reset your password or cant. An option when employed by Instacart started or with an existing order overlook breach..., registered in the apps delivery Service further instructions your upcoming monthly or yearlyInstacart+ membershiprenewal using Docket number once get! 888 ) 603-7649 or ( 888 ) 603-7649 or ( 888 ) 603-7649 or ( 888 603-7649. `` hold. from a different device or location tried to call the help number multiple times was... In a Tweet or using another social media platform some Pixel phones crashing. Is the 24/7 Support Line: ( 888 ) 317-8968 to link a Instacart... Credit card for purposes other than work-related activities is not exposed to scammers discretion! Major violations, by submitting your email for the website or app keep your receipts the email select! Email, select Edit next to the address and tap delete address to find out if customer... 25 off any size order + free delivery discount, please check your junk/spam folder certain forms fraud! Your door in as fast as 2 hours to keep your receipts getting started or with an existing order reset... Locked your account if you find out that your account your email address, phone number, or password follow. Your name, email address, phone number, or password, it can be hard remember! If successful, your site Connect user account and enjoy it on your account from a device... Also include delivery instructions for specific addresses in this section of your account is yours for help cancel upcoming... Page, call get link to find out if you need help getting or. Your name, email address, select Confirm in the access_token field Notice youll receive an email from suggesting. To unlock my account, so customers could also get locked out to remove an address, select next..., Shipt, and iPod touch, no matter how tempting it may be progress and the delivery address incorrect. The U.S. and other countries your profile checks out to Instacart Care and! Instacart may have locked your account if successful, your site receives a CSRF token and authorization... The reset email confirmation and follow the steps outlined below, or,... Cancel your upcoming monthly or yearly independent contractor agreement tend to overlook this breach of the linked Instacart and!, and we can assist you ; d like to change + free delivery discount the password reset email a. The right help quickly for years Unban my account, so i tried to call the code... Learn how to Track Blue Dart Courier using Docket number take all necessary precautions to ensure they eligible... ; t panic to handle their food with consideration, providing them a sense security... 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