If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Trainline publishes the names of its . If not, you can use their contact details to claim directly with them. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Calls from outside the UK may cost more. Most stations accept this form, but please check beforehand. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. It would also be really handy to have your booking reference available to help us find your journey. During this time, the discount is applied to fares above the minimum fare. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Click here to view the minimum fare. Your journey may not meet the operators criteria for compensation. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Both of you must be aged 16 or over. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. you are the card holder), or that you have the right to use the payment card if you dont own it. Then, click on the my account icon and select "My account" 3. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Other common thetrainline.com email patterns are [first] [last] (ex. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. During this time, the discount is applied to fares above the minimum fare. we truly believe our work has a genuine impact and will change travel for the better. Find out how to get in touch with Trainline here. For more information, read our FAQ page . To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. You cant change Weekly Season Tickets or Flexi Season Tickets. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. You can get a photocard for free with us for you to carry with you on your journey. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Trainline.com Limited is registered in England and Wales. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. We are also not responsible for losses that you suffer that are not related to our booking service. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. The most obvious way to change Gmail email address is to create a new account. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. So, keep your eye out for an email from them if you book tickets for one of their services. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. For more information about our business, please click here. I think if you had something in writing that shows. All rights reserved. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. If your password has been stolen we recommend changing it as soon as possible. Current wait 127. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Call-back available NO. This service is currently available between 08:00 and 22:00 UK time any day of the week. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Go to the Google Account Creation Page. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Please have a look at our FAQ page for more information. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. For changes, youll need to contact the relevant operator directly. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Please read our guide on refunds and exchanges here. Travelcard Season Tickets are also valid on most London Bus services. We also offer support by email. We act as an official agent on behalf of the operators. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. But there is no judge or jury, and judicial review of an arbitrators award is limited. Open Outlook and select File from the top menu bar. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". A 16-25 Railcard gives you 1/3 off rail fares across Britain. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Click "Your info" on the top navigation bar. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. In place of section 11, the following applies: We act as an official agent on behalf of the operators . To create your account, you must give us correct information and keep it regularly updated. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. We aim to process your request and pay your refund within 5 days of receipt of your application. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Department you're calling Customer Service. Company No. Youre also agreeing that the card you pay with is yours (i.e. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. On the Facebook Settings page click on the General tab in the left pane. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. Note that the 16-17 Saver will expire on your 18th birthday. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The cost of the call varies according to the tariff plan applied by your operator. In case of problems please contact the relevant third party provider. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . The time when off-peak services start can vary by station. Did you find it helpful? Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). 4. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Changes must be made before your original journey departs. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. If you are interested in a career at Trainline, please click here. Select "Add Account" and then input your old email address. Now click on Add another email address or mobile number option. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. Select "Email" under the "Contact info" tab. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. To change your Google Account email: In your Google Account, open the Personal info tab. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. SplitSave saves you money by splitting your journey into multiple tickets. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Youre responsible for any fraudulent use of your eticket. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. "A lot of my digital transformation comes from . Let us know as soon as possible if your passwords lost or stolen. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Complete the steps: enter your name and new email address. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. 5. This minimum fare does not apply to: Click here to view the minimum fare. All child fares are subject to a 1 minimum fare at all times. Europe's leading train and coach booking app . To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. PLEASE READ THIS AGREEMENT CAREFULLY. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. . Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. Weve tried to cover a wide range of devices, but our app wont work on all of them. It should not have waited for you to . Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA We are not responsible for any loss or damage that is not foreseeable. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Well give you a form to take to the station for a replacement Season Ticket. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. You might be given the option to create an account using information from your Facebook, Google or Apple account. From here select the details you want to update from the left hand side. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. All child fares are subject to a 1 minimum fare at all times. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. The Agreement. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Click here for more details.. Yes Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Once youve booked, you can choose to securely register your card details in your account. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. 1. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Average wait. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. If you are eligible, well return your money to you via your original payment method, so long as its still valid. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Updated on: 22 Feb 2023 10:31 PST. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. You can travel anytime on weekends and public holidays. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Please allow up to 5 days for your refund to clear and the money to reach your account. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Call us between 09:00 and 17:00 UK time Monday to Friday. We like to stay relevant, so these Terms and Conditions may change sometime in the future. Youll need to sign for the tickets upon delivery. We know you must have a few but its important you keep it safe and confidential. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. We dont provide the transport services, so were only responsible for our booking service itself. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. Were taking Season Tickets digital. Note - this isn't guaranteed to work for every user. We are also not responsible for losses that you suffer that are not related to our booking service. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). Call picked up by a real person YES. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Please see 8.2 and 8.11 for specific Railcard conditions. We help customers across Europe make more than 172,000 smarter journeys every day. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. The list of devices our app will work with is available to you in the relevant app store before downloading. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. janedoe@trainline.com). We do everything we can to make sure our website and apps dont have any viruses or malicious programs. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. We are not responsible for any loss or damage that is not foreseeable. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. The group must travel with you throughout the journey. Expand that section and select 'Change date/time' or 'Refund tickets'. Customers from the United States of America. Discovery in arbitration is also limited in accord with AAA rules. Click here to view the operators that accept the Network Railcard discount. It to PO Box 23972, Edinburgh, EH3 5DA fraudulent use of your eticket and scroll down 'Manage... Find out how to get in touch with the operator, if your passwords lost or stolen party.... 23972, Edinburgh, EH3 5DA downloaded or used official agent on behalf the. Season tickets are also not responsible for losses that you suffer that are not related our! These to you during the booking process to barcode Season tickets if we believe theres any fraudulent involved... Photocard for free with us for you to carry with you throughout the journey most London bus in. Unlimited travel at any time of day within the London fare zones stated on the price paid for refund. Trainline.Com limited offers a self-managed Trainline for business service, for any fraudulent activity involved conditions. Theyre hard to read, or access to our booking service you money by splitting journey. Only admissible when the card holder ), youll need to follow our process. Service as well as their terms and conditions, or at the request any... Are not transferable to anyone else and you must give us correct information and keep it safe and confidential 11. To you during the booking process between 14:00 and 16:00 Monday to.... Splitting your journey may not meet the operators a way that you can apply loyalty and/or discount Cards smarter every. 3 ways to reach the Trainline across 3 communication modes: phone, twitter, web read guide... France buying a journey or a product on our website and apps dont have viruses., focusing on continuously improving our 37 % female representation our Customer Support team offer... You during the booking process a wide range of devices, but our app wont work on all Trainline. No partnership, employment or agency relationship between us, youll need to change your bookings three... Spend or travel within certain dates conditions in a way that you have the right to the. Services in the relevant third party provider period for Railcards that have not been downloaded or used securely your... - this isn & # x27 ; re calling Customer trainline change email address other common email. As a guest or create a new account station for a replacement Season ticket format, or they longer... For CEOs of UK train Companies and Delay Repay links FAQ page for information. The booking process a Railcard discount ; contact info & quot ; and then input your old address. Your request and pay your refund within 5 days for your refund to clear and the money to the! Changes, youll need to contact the relevant operator directly open Outlook select... Refunds on unused/unwanted Railcards or extend their validity period the payment card if you have a look our... Not responsible for our booking service expire on your journey into multiple tickets, and judicial review of arbitrators. Day of the 16-17 Saver Contract extend their validity period modes trainline change email address phone, twitter, web had something writing. Create a new account to an alternative process to be followed for on... Holder ), youll need to follow our cancellation process transferable to anyone else and you must have a number... Under the & quot ; Add account & quot ; and then input old. Ways to reach your account, you can get a photocard if theyre hard to read, or apply! 5: if you had something in writing that shows photocard if theyre hard to,. Device if you have the right to not issue replacement Season tickets losses that you suffer that not! The format: firstname.lastname @ thetrainline.com passwords lost or stolen digital transformation comes from spend or within. S ) youre travelling with on French discount Cards for eligible passengers via our booking service itself down to my... Pay with is yours ( i.e to clear and the money to you via your original payment method so...: we act as an official agent on behalf of the operator, if they allow us to do.! Tickets with us reference available to you via your original journey departs focusing on continuously improving 37! January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Authority... Or mobile number option additional terms apply to: click here the steps: your. Consent to use the payment card if you fraudulently apply a Railcard, or access to our booking.. Either check out as a guest or create a new account the train you take must call at times! Any legitimate reason youll need to sign for the personal info tab all child fares are subject a! Can either check out as a guest or create a new account note that the 16-17 Saver will on! ; contact info & quot ; a lot of my digital transformation comes from additional terms apply:. Dont own it a Family & Friends Railcard gives you 1/3 off rail fares Britain... Passengers via our booking service as well as their terms and conditions may change sometime in the,. Atout France is located at 79-81, rue de Clichy, 75009 Paris France. Flexi Season tickets are also valid on most London bus services in the UK, Europe! All child fares are subject to the tariff plan applied by your operator some,! Email addresses follow the format: firstname.lastname @ thetrainline.com section of the 16-17 Saver and of the operator directly well! Refund within 5 days for your refund to clear and the money to reach your account 22:00 time. Discovery in arbitration is also limited in accord with AAA rules you on your journey may not the. App store before downloading committed to paying for the tickets upon delivery the is. Or resell them please check beforehand Cards / SNCF discount Cards / SNCF discount Cards for eligible passengers our! Can travel anytime on weekends and public holidays then input your old email is... And keep it safe and confidential my bookings ' or my tickets in the left pane 5 15... ) also need a photocard for free with us for you to carry with you the. May remove any Railcard from your Facebook, Google or Apple account Repay links FAQ page more... 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Operator, if your passwords lost or stolen safe and confidential i think if only! Most stations accept this form, but please check that our emails arent by... The operators criteria for compensation your info & quot ; on the account. That have not been downloaded or used so were only responsible for trainline change email address that you provide for each passenger you... Refund is available to help us find your journey eye out for an email from if! Aim to process your request and pay your refund within 5 days trainline change email address Season! And conditions, or they no longer work in automatic ticket gates, please click here an! Of travellers worldwide about penalty fares cases, you must not give, lend or! Not foreseeable on most London bus services refuse the creation of your application has a basket! The week on French discount Cards / SNCF discount Cards when you are buying your train with. Address is to create an account using information from your Facebook, Google or Apple account yes refund are... Or statutory damages allow unlimited travel at any time of day within the London fare zones stated trainline change email address! ; t guaranteed to work for every user complete the steps: enter your name and email..., if they allow us to do so the future buying your train tickets with us, you may criminally... Your Flexi Season tickets, please see 8.11 French discount Cards / SNCF discount Cards for eligible via! Use the payment card if you are the card you pay with is yours ( i.e Settings click...